At Specialized Shop, we’re dedicated to getting your premium cycling components to you quickly and ensuring your complete satisfaction with every purchase. Our streamlined shipping and returns processes are designed with riders in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after shipment)
  • Free Shipping – via EMS for orders over $50 (15-25 business days delivery after shipment)

Note: We currently ship worldwide except to some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or fees
  • Please ensure your shipping address is complete and accurate
  • Delivery times may be longer than estimated due to customs processing

Returns & Exchanges

We stand behind our products and want you to ride with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward return process.

Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in original packaging with all tags attached
  • Proof of purchase is required
  • Certain items are non-returnable for safety and hygiene reasons (see below)

Non-Returnable Items

For the safety of all riders, these products cannot be returned:

  • Helmets (safety equipment)
  • Grips & Handlebar Tape (hygiene reasons)
  • E-Bike Accessories with installed software
  • Any used or installed components

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:
Subject: Return Request – Order #[Your Order Number]

Dear Specialized Shop Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:
– Product Name: [Insert]
– Quantity: [Insert]
– Reason for Return: [Insert: Wrong Size, Defective, Changed Mind, etc.]

I would prefer: [Refund / Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our gear specialists will respond within 2 business hours (during business hours) with:

  • Return authorization number
  • Shipping instructions
  • Any special return requirements

Step 3: Ship Your Return

Package the item securely in its original packaging and include:

  • Copy of your invoice
  • Return authorization number clearly visible

Ship to our service center:
Specialized Shop Returns
763 Mudlick Road
Spokane, US 99201

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 3-5 business days after return approval
  • Appearance in Your Account: Allow 5-10 business days depending on your financial institution

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size exchanges or different products:

  • Follow the standard return process above
  • Specify your desired exchange item in your request
  • We’ll ship your new item once the return is processed

Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective component:

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Priority processing for replacement

International Returns

For customers outside the U.S.:

  • Return shipping is at customer’s expense
  • Customs forms must be marked “Returned Goods” to avoid duties
  • Refunds will exclude original international shipping costs

Need Help?

Our gear experts are ready to assist with any shipping or return questions:

  • Email: [email protected]
  • Response Time: Typically within 2 hours during business hours (M-F, 9AM-5PM PST)

At Specialized Shop, we stand behind our products like we stand behind every rider. If your components don’t perform as expected, we’ll make it right – because your ride matters to us.

#RideBetter #RideSatisfied