At Specialized Shop, we’re committed to your complete satisfaction with our premium cycling components. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can ride with confidence.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging with all tags attached
  • Proof of purchase is required
  • Certain items marked as non-returnable are excluded (see below)

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Helmets (safety equipment)
  • Grips & Handlebar Tape (hygiene reasons)
  • E-Bike Accessories with installed software
  • Any used or installed components

Note: This policy reflects our commitment to rider safety and product integrity.

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Return Request Template: Subject: Return Request – Order #[Your Order Number] Dear Specialized Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: [Insert] – Quantity: [Insert] – Reason for Return: [Insert: Wrong Size, Defective, Changed Mind, etc.] I would prefer: [Refund / Exchange for (specify product if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our gear specialists will respond within 2 business hours (during business hours) with:

  • Return authorization number
  • Shipping instructions
  • Any special return requirements

Step 3: Ship Your Return

Package the item securely in its original packaging and include:

  • Copy of your invoice
  • Return authorization number clearly visible

Ship to our service center:

Specialized Shop Returns
763 Mudlick Road
Spokane, US 99201

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card/PayPal)
  • Processing Time: 3-5 business days after return approval
  • Appearance in Your Account: Allow 5-10 business days depending on your financial institution

Note: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size exchanges or different products:

  1. Follow the standard return process above
  2. Specify your desired exchange item in your request
  3. We’ll ship your new item once the return is processed

Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective component:

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Priority processing for replacement

International Returns

For customers outside the U.S.:

  • Return shipping is at customer’s expense
  • Customs forms must be marked “Returned Goods” to avoid duties
  • Refunds will exclude original international shipping costs

Need Help?

Our gear experts are ready to assist with any return questions:

Email: [email protected]
Response Time: Typically within 2 hours during business hours (M-F, 9AM-5PM PST)

At Specialized Shop, we stand behind our products like we stand behind every rider. If your components don’t perform as expected, we’ll make it right – because your ride matters to us.

#RideBetter #RideSatisfied