FAQ

We offer premium cycling gear across all categories including:

• Bearings and bottom brackets
• Complete bikes (Mountain, Gravel/Cyclocross, Hybrid/Commuter, Fatbike)
• Brakes and drivetrain components
• E-Bike systems and accessories
• Frames and handlebar components
• Safety gear including helmets

Our inventory is carefully curated by cycling enthusiasts for performance-oriented riders.

Most of our components follow industry standards, but compatibility depends on your specific bike model. We recommend:

• Checking your bike’s specifications
• Consulting our product descriptions for compatibility notes
• Emailing our gear experts at [email protected] with your bike details

Our team rides daily and can provide personalized compatibility advice.

We offer two shipping methods tailored for cyclists:

1. Standard Shipping ($12.95 flat rate):
   • Carriers: DHL or FedEx
   • Delivery: 10-15 business days after dispatch
   • Includes full tracking
2. Free Shipping (orders over $50):
   • Carrier: EMS
   • Delivery: 15-25 business days after dispatch
   • Basic tracking included

All orders are processed within 1-2 business days (weekend orders ship Monday).

We ship worldwide from our Spokane headquarters, excluding some Asian countries and remote regions. At checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, email [email protected].

We use bike-industry standard packaging with:

• Component-specific protective materials
• Reinforced packaging for fragile items like derailleurs
• Anti-corrosion protection for metal components

Each package is personally verified by our cycling team before shipment.

We offer no-hassle returns within 15 days of delivery:

• Items must be unused and in original packaging
• Contact us at [email protected] to initiate returns
• Customer pays return shipping unless item is defective
• Refunds processed within 5 business days of receiving return

In the rare case of shipping damage:

1. Take photos of the damaged item and packaging
2. Email details to [email protected] within 3 days of delivery
3. We’ll arrange a replacement or refund immediately

Our packaging is designed to prevent damage, but we stand behind every shipment.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption.

All import fees are calculated at checkout for complete transparency. The amount you pay at checkout is the total amount – no surprise fees upon delivery. Duties vary by country and order value.

While we can’t provide hands-on installation, our gear experts can:

• Recommend installation resources
• Suggest compatible tools
• Provide torque specifications
• Recommend professional bike shops in your area

Email [email protected] with your specific questions.

Absolutely! Each product page includes detailed technical specifications. If you need additional information:

• Check the “Specs” tab on product pages
• Download manufacturer manuals when available
• Request specific measurements via email